FAQ

 

    • Payment Methods

    • Disclaimer

    • Shipping

    • Jewelry Care

    • Sizing

    • Returns and Exchanges

    • About Lampwork Beads

    • Contact Us

    • Privacy


    Payment Methods top

    Domestic (USA) shipping is free for orders over $100.00. California residents will be charged a state sales tax of 9%. For USA purchases, we accept Paypal, Square, Visa, Mastercard, Discover, and American Express.

    For International orders, only Paypal is accepted.
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    Disclaimer top

    Our jewelry is not intended to be purchased or used by young children, nor are they intended to be ingested in any manner.  Jewelry not intended for children under 12 years, due to choking hazards, lead exposure, and other possible injuries. 
    By purchasing our jewelry, you agree to hold Adornments by Milani harmless for any and all liability that may arise from the use of our jewelry. Please do not purchase our jewelry if you are not in agreement to our terms.
    California Proposition 1681
    Please be aware that some of our items may contain lead and are not intended for young children under the age of 12 years, due to the possibility of lead exposure. 

    California Proposition 65

    Consuming food or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead - a chemical known to the State of California to cause birth defects or other reproductive harm.We recommend that you wash your hands after handling, and keep all items away from small children and infants.

    Although we utilize lampwork glass beads that are kiln annealed by the lampwork artist, please be aware that it is GLASS and is susceptible to crack or break if dropped, handled roughly, or subjected to extreme, sudden temperature changes.  The properties of glass are such that it is subject to thermal expansion when introduced to high temperatures (e.g., worn into a jacuzzi or sauna) and may break or crack. Sculptural lampwork beads such as three dimensional flowers, leaves, animals, etc. are especially susceptible to breaking.

    Please discontinue usage if cracks, shattering, or defects occur and take the necessary precautions when discarding broken pieces in order to avoid injuries. As with any broken glass, sharp edges may cause physical injuries and/or damages.

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    Shipping top

    For Grandma, Mommy, Daddy and all other personalized jewelry, please allow 2-3 weeks to fabricate. Wedding, Bridesmaid, or Bridal Jewelry, also have a lead time of 2-3 weeks.  Most other jewelry items, please allow 14 business days, plus an additional 3-4 days for shipping.  

    All domestic orders are shipped via First Class or Priority Mail. Jewelry will be mailed pending Paypal credit card and e-check approval. All USA purchases of $100 or more are shipped free of charge.

    Complementary lovely gift boxes are included with each order. 

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    Jewelry Care top

    In order to prolong the life of your jewelry, we highly recommend the avoidance of: sleeping, bathing, exercising, cleaning, jacuzzi/spa lounging, steaming, and other activities (while wearing jewelry) that can affect or damage jewelry. Household chemicals such as hairsprays, perfumes, deodorants or detergents can adversely affect the appearance and or integrity of the jewelry.

    Storage - Store jewelry in airtight, sealed plastic bags to help maintain their shine. Anti-tarnish strips can be used to reduce the possiblity of tarnishing. Keep all jewelry in separate bags to avoid surface scratching, wire tangling, and other damage.  Do not store in rooms with high humidity levels (bathrooms, etc.). 

    Cleaning - Periodic polishing, with silver polishing cloth (on the silver portion of the jewelry), will help maintain your jewelry's original luster. Do not immerse pieces in silver cleaners as it will cause damage to your jewelry, especially gemstones, over prolonged use.

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    Sizing top

    In order to obtain your actual wrist size, please wrap measuring tape around your wrist bone. The same method applies for anklets, substituting the ankle bone. If measuring tape is unavailable, you may use string or ribbon and then measure the results with a ruler. Unless otherwise requested, we will size your bracelet 1/2 to 1 inch larger than your actual wrist size.

    Resizing is normally free of charge unless the item needs to be extended over two inches. There may be a slight change in appearance for items that are resized.

    Please let us know if you have any sizing questions. We are happy to assist you.

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    Returns and Exchanges top

    If you have any concerns about your purchase, please give us the opportunity to address your concern.  Your satisfaction is extremely important and we strive to provide you with jewelry that you will enjoy.  Your jewelry is guaranteed to be free from defective craftmanship for one year of normal usage.  Should your jewelry need repairs due to normal wear within six months of delivery, please contact us.  Please note that due to the glass nature of the lampwork beads, most are one of a kind can not be replaced.  However, we will gladly substitute the beads with a comparable item. 

    For returns and exchanges, please email us and return the item within 15 days of receiving the order.  The item must be returned insured and in its original condition.  Upon receipt of the item, your money will be refunded, minus shipping and handling fees.  Personalized (Grandma, Mommy, Daddy, Bereavement, Quinceanera, etc.,) jewelry and custom orders are non-refundable.

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    About Lampwork Beads top

    The lampwork glass beads (that we use in our jewelry) are individually formed by self-representing glass artisans. Lampwork beads are created by the method of melting glass rods over a gas torch.  The heat of the flame and the use of a steel mandrel help to form the beads.  Each bead is then placed in a kiln to relieve stress  and help reduce the possibility of cracking (a process called kiln annealing).
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    Contact Us top

    For additional questions and concerns please email us or use the "Contact Me" icon and we will return your inquiry as soon as possible.

    Adornments by Milani
    PO Box 425
    Glendale, CA 91209
    818.378.4698
    info@adornmentsbymilani.com

    Privacy top

    We value our customers' privacy. Please be assured that any personal information that you share with us will not be sold to any third party or agency. Adornmentsbymilani.com will not release personal information about customers without their permission, except as required by court order, subpoena or applicable law, or as set forth below.

    On occasion, our customers will be apprised of new products and promotional information. If you choose to opt out of emails or direct mail, simply send an e-mail to info@adornmentsbymilani.com requesting this change.