FAQ
California Proposition 65
Please discontinue usage if cracks, shattering, or defects occur and take the necessary precautions when discarding broken pieces in order to avoid injuries. As with any broken glass, sharp edges may cause physical injuries and/or damages.
For Grandma, Mommy, Daddy and all other personalized jewelry, please allow 2-3 weeks to fabricate. Wedding, Bridesmaid, or Bridal Jewelry, also have a lead time of 2-3 weeks. Most other jewelry items, please allow 14 business days, plus an additional 3-4 days for shipping.
All domestic orders are shipped via First Class or Priority Mail. Jewelry will be mailed pending Paypal credit card and e-check approval. All USA purchases of $100 or more are shipped free of charge.
Complementary lovely gift boxes are included with each order.
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In order to prolong the life of your jewelry, we highly recommend the avoidance of: sleeping, bathing, exercising, cleaning, jacuzzi/spa lounging, steaming, and other activities (while wearing jewelry) that can affect or damage jewelry. Household chemicals such as hairsprays, perfumes, deodorants or detergents can adversely affect the appearance and or integrity of the jewelry.
Storage - Store jewelry in airtight, sealed plastic bags to help maintain their shine. Anti-tarnish strips can be used to reduce the possiblity of tarnishing. Keep all jewelry in separate bags to avoid surface scratching, wire tangling, and other damage. Do not store in rooms with high humidity levels (bathrooms, etc.).
Cleaning - Periodic polishing, with silver polishing cloth (on the silver portion of the jewelry), will help maintain your jewelry's original luster. Do not immerse pieces in silver cleaners as it will cause damage to your jewelry, especially gemstones, over prolonged use.
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In order to obtain your actual wrist size, please wrap measuring tape around your wrist bone. The same method applies for anklets, substituting the ankle bone. If measuring tape is unavailable, you may use string or ribbon and then measure the results with a ruler. Unless otherwise requested, we will size your bracelet 1/2 to 1 inch larger than your actual wrist size.
Resizing is normally free of charge unless the item needs to be extended over two inches. There may be a slight change in appearance for items that are resized.
Please let us know if you have any sizing questions. We are happy to assist you.
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If you have any concerns about your purchase, please give us the opportunity to address your concern. Your satisfaction is extremely important and we strive to provide you with jewelry that you will enjoy. Your jewelry is guaranteed to be free from defective craftmanship for one year of normal usage. Should your jewelry need repairs due to normal wear within six months of delivery, please contact us. Please note that due to the glass nature of the lampwork beads, most are one of a kind can not be replaced. However, we will gladly substitute the beads with a comparable item.
For returns and exchanges, please email us and return the item within 15 days of receiving the order. The item must be returned insured and in its original condition. Upon receipt of the item, your money will be refunded, minus shipping and handling fees. Personalized (Grandma, Mommy, Daddy, Bereavement, Quinceanera, etc.,) jewelry and custom orders are non-refundable.
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We value our customers' privacy. Please be assured that any personal information that you share with us will not be sold to any third party or agency. Adornmentsbymilani.com will not release personal information about customers without their permission, except as required by court order, subpoena or applicable law, or as set forth below.
On occasion, our customers will be apprised of new products and promotional information. If you choose to opt out of emails or direct mail, simply send an e-mail to info@adornmentsbymilani.com requesting this change.